WARRANTY CLAIM

Warranty Policy

TO SUBMIT A CLAIM, SUPPLY THE NECESSARY INFORMATION AS REQUESTED.

PLEASE ALLOW 3-5 BUSINESS DAYS FOR A RESPONSE FROM OUR WARRANTY TEAM.

PLEASE NOTE, CUSTOMERS MUST PAY FOR SHIPPING AND HANDLING FOR THE DAMAGED PRODUCT.

PROOF OF PURCHASE IN THE FORM OF A BILL OF SALES OR RECEIPTED INVOICE WHICH IS EVIDENCE THAT THE UNIT IS WITHIN THE WARRANTY PERIOD MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

RED-BY-KISS AND HOT BEAUTY PRODUCTS HAVE 1-YEAR WARRANTY.

RED PRO PRODUCTS HAVE 2-YEAR WARRANTY.